As the father of modern computing – Alan Turing famously once said, “A computer would deserve to be called intelligent if it could deceive a human into believing that it was human."
In today’s digital world, one of the most common things we can all relate to is proving to computers that we are, in fact, not computers. In between captchas and finding all images with cars in them, one questions how advanced bots and AI have become in today’s world when humans are sometimes failing these tests!
AI has revolutionized our world and it is only beginning. With this in mind, talking bots built using conversational AI are no surprise. AI is extremely useful in tasks where repeated, simple tasks need to be done. As such, talking robots are a very useful tool for many industries, especially customer care where thousands of similar requests pour in every day!
Technopedia defines a chatbot as “A chatbot is an artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals. Chatbots are frequently used for basic customer service and marketing systems that frequent social networking hubs and instant messaging (IM) clients. They are also often included in operating systems as intelligent virtual assistants.
A chatbot is also known as an artificial conversational entity (ACE), chat robot, talk bot, chatterbot or chatterbox.”
Common chatbots include Siri, Alexa, and Google Assistant. These are on all our phones or in our houses and exist as commercial chatbots serving almost as personal assistants! They are capable of handling our voice commands and follow the conversation.
However, even for such useful chatbots, there are improvements to be made in the future. As of now, they are nowhere near perfect at understanding all accents, lingos, colloquial terms or realistically following complex questions. They also usually provide surface-level results when asked to do a task. It still feels like an AI chat. Chatbot development will soon bring us all this and a lot more!
Commercially speaking, the top 5 AI chatbots are listed:
Available on Facebook Messenger, it is used by over a million people. Its basic task is to take polls. It asks users to choose between 2 choices and voting occurs with the general public. It is interactive, easy-to-use and addictively fun. Best of all, it is amazingly simple.
A huge marketplace like eBay, its chatbot is one of the best ones ever made. Using only voice commands, one can easily buy whatever they need at a cheap price. It is integrated into Google Assistant too!
As Uber’s biggest competitor, one can now book a Lyft cab using Slack, Messenger or even Alexa. Booking a ride is much easier with the UI and artificial intelligence chatbot used by Lyft.
Commercially, chatbot technology is rapidly improving to enhance user experience. It is estimated that by 2022, 90% of banking transactions will be done by chatbots! (Source: Chatbot Report Global Trends and Analysis) By 2020 alone, 80% of enterprises will be using chatbots in one form or the other. The industry is growing at 27% and is expected to be worth $994 million by 2024! (Source: State of Chatbot Market 2019)
In today’s world, it is important not to be left behind. Understanding how people talk to AI is crucial and capitalizing on it is a must.
First, we must understand how a chatbot works before we focus on how to build a chatbot.
1. Take Input from the user
2. Analyze the request
3. Identify elements and entities in the request
4. Compose a reply/Do the task
Each step is complex.
These are the elements that are unique to a chatbot. The rest of the pieces of the puzzle lie in knowing how to build a bot. For that, you can check the step-by-step guide published by ChatBots Magazine at https://chatbotsmagazine.com/how-to-develop-a-chatbot-from-scratch-62bed1adab8c.
Machine learning chatbots are all the rage across almost every industry in the world! Be it commercial or household use, chatbots are slowly but surely becoming a part of our everyday lives and allowing us to speed up a lot of daily tasks. The industry itself is massive, and the future looks bright as well! Chabot development is something that you should definitely keep an eye out for because soon enough every enterprise around you will have them and you cannot afford to be left out!