In the previous blog we had discussed the things that make a member portal a great addition to the overall healthcare services offered to patients. Once you have realized what you want out of the patient portal, next step is to bring the final product to fruition. To do this, you need to have clear ideas of what services you are aiming to provide.
In general, the services you provide through your member portal should be specific and targeted at particular requirements. You should select a healthcare mobility service provider that has a decent number of modules to choose from, and incorporate the features as per your offerings. A few major features that will find audience with a hospital network are:
• Patient Diagnosis History
A summarized version of the ongoing prognosis of a patient can help a patient understand where he/she stands in their treatment. It also helps them in keeping track of developments related to their conditions. Treatment history is intrinsic to notifying patients of the progress in their health.
Instant notifications are a hallmark of connectivity. A patient getting timely notification on medications or scheduled appointments can help him/her in managing their treatment better. This also reduces overhead and congestion at the provider’s end. Ideally, notifications should be sent as soon as an update is made on the patient’s profile so that there is no gap in communication.
• Patient Profile
The patient profile should be an interactive screen where patients see snippets pertaining to their health. This could include upcoming appointments, list of medicines, consultant doctors, directions to the hospital, tips on keeping healthy as per their specific conditions etc. The information to be provided here should inform and empower the patient to handle the little tasks on their own.
• Customer Support
Customer support through the portal can help patients access help at any time and from anywhere. Any ease of access issues pertaining to the app can also be addressed through the customer support. You can even consider moving to a chat-based support system which can be facilitated within the app itself.
• Customer Insights
Customer insights integrated within the mobility solution can prove to be a boon to them. If a customer can see graphical insights of how their treatment is progressing or if there are any scales that your organization already uses to monitor treatments may be integrated with the app so that real time data is made available to healthcare seekers.
There are a bunch of features that can be added to a member portal, but not all of them will make sense for your particular business. As such, the best way forward is to customize the modules in the software according to your preferences. In general, your mobility services provider will give you a list of services that can be implemented within your organization. By choosing the ones that are relevant to your business, you can ensure the app functionalities are aligned with your business objectives.
In the next and final blog of this series on healthcare mobility solutions, we will elaborate on cross-platform functionality and how you can implement and exploit its benefits as per your organization’s goals and objectives. Stay tuned!