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AI Production Support is V2Soft’s implementation of Sanciti AI’s PSAM agent: triage, diagnosis, and run book generation for live support, with knowledge captured on every incident.
HOW IT WORKS
AI Production Support classifies each incoming issue by application and cause, enriches it with job and change context, matches it against known resolutions, drafts a response for engineer review, pre-populates ticket fields, and routes it to the right owner. Every incident it touches becomes reusable knowledge for the next one.
Every issue gets classified by application and root cause the moment it arrives, not after someone gets around to it.
Job and change management context gets pulled in automatically, so engineers see what changed before they start investigating.
Incoming issues get matched against known resolutions and prior incidents, with a response drafted for engineer review instead of starting from scratch.
Ticket fields get pre-populated and routed to the right owner, and the resolution is captured so the next similar issue resolves faster than the last.
CAPABILITIES
Classifies each incoming issue by application and cause, giving support teams a starting point instead of a blank ticket.
Matches incoming issues against known resolutions and prior incidents, drafting a response for engineer review instead of starting from scratch.
Pulls job and change management context automatically, so engineers see what changed before they start investigating.
Every incident’s resolution is captured and reused, so the next similar issue resolves faster than the last.
PART OF THE SANCITI AI PIPELINE
AI Production Support integrates with your existing ticketing systems, monitoring stack, and change management tools. Deploy within existing workflows, no process disruption.
RGEN, CodeGen, TestAI
Deploy
PSAM, this page
Less manual handling
Right owner at first touch
Incidents captured as knowledge
By design
See how AI Production Support triages, diagnoses, and routes live incidents,
with knowledge captured on every one.