V2Soft is able to support a diverse set of applications including, but not limited to, Web Enterprise applications, Mobile: Hybrid and vs Native, Web CMS solutions, Customer Digital Experience and ERP Solutions.
Outsourcing Application Maintenance allows customers to be worry free and ensure their applications issues are resolved and their applications are up to date in current and new environments, all providing optimal performance.
Application Maintenance is more than simply fixing customer reporting issues. At V2Soft, we also work on corrective, adaptive, perfective and preventive maintenance.
Application Operations provides customers with Level 1 and Level 2 support. We have proven infrastructure in place for Support, Monitoring, Tracking and Reporting providing customers a smooth transition from inhouse to outsourcing. Our Helpdesk is available 24x7 utilizing senior technical resources in locations worldwide. The Application Operations group will manage all release updates, notifications, and do full Production Support Administration.
Some of our support activities include:
When V2Soft is engaged to provide outsourced services, we initially do a Portfolio Assessment of our client’s applications. As part of this assessment, if there are multiple applications doing the same thing within an enterprise (multiple document management systems), we rationalize the portfolio and transform, consolidate databases, and document management systems. In addition, we often need to perform some legacy modernization. When we do the above there will be significant data transformation associated with it.