Call/Contact Centers:

With companies in developed countries facing spiraling cost of manned customer services, remote call and contact centers have been successful in curtailing expenses and simultaneously improve response time and quality by deploying more resources only at a fraction of the cumulative cost.

Our Call and Contact centers offer different types of services:

Technical and Non-Technical Helpdesk
Telemarketing
Market Surveys
Data Collection for Market Research
After sales support and service
Operational communique
Customer Grievance handling
CRM

InBound Call Center

CHelp Desk: Technical and Non-Technical
Bookings and Reservations: Air, Car, Hotel bookings
Customer Service: Application/Claims Processing, Subsription Services, Billing Queries, etc
Sales and Order Fulfillment: Taking Orders, Sales Closures
Inquiry Service: Product Information Requests, Dealer Locator Service, etc

OutBound Call Center

Sales: Telemarketing, Promoting new products and services, Lead Generation
Credit Management: Credit Authorization, Credit Verifications, Collections
Verification Services: Third Party Verification Service, Insurance Verifications,
   Employment Verifications
IMarket Research and Survey
Information Disbursement More...

Web Based Services

eMail Response Management and Reporting
Chat Support
WebHelp / Help Desk Management
eLearning/Knowledge Management

Data Entry

Paper document conversions to computer ready files for the Internet, Intranet
   and Extranet, CD-ROM and database.
Word-processing
Mailing lists
Online data entry of URL links for books with their categorization
Telecom billing
Examination results
Legal documents
Indexing of vouchers and documents
Data entry based on image files
Conversion of TIF files into paper documents
Yellow Page listings
Creation of new databases and updates to existing databases for banks, airlines,    government agencies, direct marketing services and service providers
Online completion of surveys and responses of customers for various companies,
   at call centers
E-Book and E-magazine publications on the Internet
Hospital records, patient notes and accident reports
Business card indexing
Scanning: Electronic Recognition: OCR (Optical Character Recognition) & ICR
   (Intelligent Character Recognition)
Scanning: Bar Coding

Please call us at 248-258-3400 or email us at info@v2soft.com for a free quote.